FAQ

FAQ

We have covered all the questions related to our products, that we think you may have. However, if you want to learn more about our products or have a specific question, you can connect with our consultant at info@emem.in

General

How do I purchase Coccoon products?

Our Products may be purchased through one of our partners such as Nykaa , Amazon and/or online at www.coccoon.in. We also sell at select Health & Glow outlets.
Want to learn more about our products? Connect with a consultant at info@emem.in

Can I ship the products to an address that is different from my billing address?

Yes, absolutely! You can do so by filling in the address you wish to ship your order to as the ‘shipping address’.

How do I know if my order is confirmed?

Please allow 2-4 hours for your email confirmation to arrive.

Where is Coccoon Located?

The company headquarters is in Mumbai, India.

Skincare/ Haircare

What order do I apply the skincare products in?

For your Day Regimen we suggest:

Step 1: Apply a small amount of the Coccoon Purifying Face Cleanser  first and rinse well

Step 2: Using your fingers, rub a small amount of the Coccoon Renewing Under Eye Cream  around your eye area

Step 3 (Optional): Lightly pat a small amount of the Coccoon InstaLift Wrinkle Filler  over wrinkles and fine lines. It can be used under make-up as a primer

Step 4: Evenly dab small dots and blend the Coccoon Protective Radiance Cream   in a circular motion, all over your cleansed face and neck


For your Night Regimen we suggest:

Step 1: Apply a small amount of the Coccoon Purifying Face Cleanser  first and rinse well

Step 2: Using your fingers, rub a small amount of the Coccoon Renewing Under Eye Cream around your eye area

Step 3: Massage the Coccoon Hydrating Night Serum over your entire face and keep overnight

I have fine lines around my eyes, how can I stop this from getting worse?

The eye area is usually the first to show fine lines since the skin in this area is more delicate than the rest of the face. Our Renewing Under Eye Cream is created to soothe the eye area and renew its youthful look.

Is BB cream safe to use every day?

Yes, The  Coccoon Protective Radiance Cream  is safe for daily use as it has a hydrating moisturiser which is a combination of Vitamin C (Kakadu Plum Extract) & Vitamin E along with an invisible shield of SPF 30. Our BB + CC cream is gentle without parabens or harmful chemicals. Get an instant dewy finish, on any skin type.

Whats the difference between the Coccoon Renewing Under Eye Cream and the Coccoon InstaLift Wrinkle Filler?

The Coccoon InstaLift Wrinkle Filler instantly conceals your wrinkles for 4-6 hours and is a quick, functional and short-term solution. For a long-term solution to reduce dark circles, wrinkles and fine lines, use our Coccoon Renewing Under Eye Cream.

What is the difference between the Coccoon Enriching Hair Mask and the Coccoon Nourishing Hair Mask?

While both the masks provide deep conditioning & intense hydration – we recommend the Coccoon Enriching Hair Mask  to repair dry, damaged and chemically treated hair whereas the Nourishing Hair Mask is suitable for normal hair. Use our masks as conditioner by keeping it on for 2-5 mins after shampoo, or use as a hair spa by keeping it on for 10-15 mins.

Product

Are your products natural?

We use the purest ingredients that are naturally derived. These include functional natural actives and essential oils.

Is the line VEGAN?

Yes, these products are formulated without animal-derived ingredients.

Are your products paraben free?

Yes, our products are completely free of parabens and other harmful chemicals.

What is the shelf life of the products?

All our products have a shelf life of 3 years. We recommend keeping our products out of direct sunlight and at a temperature equal to or below room temperature to have the highest efficacy. We use Vitamin E in some of our products to extend the natural shelf life and keep them in their freshest and most potent form.

Is Coccoon for all skin/hair types?

We have made sure to include ‘Skin Type’ or ‘Hair Type’ on each individual product page. If a product is for dry skin, we have mentioned if we have another product within our range with the same functionality for normal to oily skin. If you still have any questions, please feel free to email us on info@emem.in or Whatsapp us on +91 7506114438

Which exact ingredients do you use and where are these ingredients sourced from?

Please check out our ingredients page  for more information. We find raw materials from the highest quality sources all over the world. Particular plant compounds that we use can only be properly grown and harvested in specific geographic locations. This includes regions like the pollutant-free environment, protected by UNESCO- the Ouessant islands of France and the aboriginal forests in Australia

Have your products been tested for safety?

Yes, all products were tested for safety and sensitivity at Mascot Spincontrol, which is a global third-party laboratory. The products are applied to the skin of an adult human volunteer multiple times over the course of several weeks to confirm that all parameters of safety, efficacy and performance are met. Our claims of safety are backed by studies and certificates issued by Spin control. If you would like to see our certification, please email us on info@emem.in.

Have your products been tested on animals? Are they cruelty-free?

No, our products are not tested on animals.  They are humanely developed and promise to stay cruelty-free.

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